HIRING: Customer Service Specialist
HOW IT WORKS
HelloBooked will receive the call from your customer and we’ll answer using your business’ style and script. Your business will always be accurately represented by our customer service representatives and call technicians. We’ll process your customer’s needs and place your booked call directly on your Dispatch Board (even after hours!).
Why choose HelloBooked
We’re redefining the call center for the home services industry. We’ll set your brand off on the right foot, increase your customer service and retention rates. Most importantly, we’ll help you book more business and give you the freedom to focus on what you do best – growing your business.
You can be confident that HelloBooked will:
- Receive your calls.
- Book your jobs.
- Dispatch your techs.
HELLOBOOKED CUSTOMIZED SOFTWARE
HelloBooked is backed by cutting-edge technology and software already trusted by the home services industry. HelloBooked is equipped with:
- High-Quality Customer Service Representatives
- Software Integrations
- Script and Call Flow Designer
- Call Control and Compliance
- Automatic Call Distribution
- Call Recording
- Call Center Analytics
- Contact Management
- Customer Access Portal
SERVICES WE PROVIDE
Every call is a potential customer! Discover how HelloBooked can improve your close rate, increase productivity, and drive more business.
Business Efficiency Software
When we receive a call from your customer, our customer service representatives will place the booked call directly on your dispatch board.
Reduce Overhead Costs
We can help reduce the time and cost of hiring and training a customer service team. At HelloBooked, you only pay for what you need, when you need it.
We’re ready and armed to take your calls 24/7, so you’ll never miss an opportunity to book a job - even after hours (and on holidays!).
Our goal is to be an extension of your business. Our representatives have experience in the home services industry, and take the time to get to know your business inside and out.
Scalability and Control
Your calls are our first priority. By outsourcing your customer service, you’ll have more time and resources to expand your offerings, while maintaining your full customer satisfaction.
Marketing Your Brand
The reporting tools available within HelloBooked provide us with real data in real time that you can use to improve your marketing efforts.