Customer Service Specialist:
HelloBooked is a new venture that is redefining the call center.
Powered by Advance2000, HelloBooked will offer customer service to businesses in the Home Services Industry.

What’s the job?
The purpose of the Customer Service Specialist is to convert incoming customer calls into booked service calls and forward to available service technicians. It is the Customer Service Specialist’s duty to be able to equally divide incoming calls to be scheduled for home service technicians
(HVAC, plumbing, roofing, home repair).
Hiring for both full-time and part-time positions for various shifts!

• Handle a high volume of service calls in the home service industry
• Follow company training to assure accurate dispatch of incoming calls
• Update dispatching changes to provide the best possible customer service in a timely manner
• Other various duties assigned

To perform this job successfully, you will need:
• 2 years’ experience working in call centers, customer service, and dispatch
• Knowledge of home service industry, preferred
• Think “outside the box” skills to help book calls
• High degree of attention to detail and organization skills

155 Pineview Drive Amherst, NY 14228 | 800-238-2621 or fill out the form below.